Do I need to set up an account to order online?
Setting up an account is totally optional. You can skip this step and checkout as a guest. When you create a password during checkout, an account is automatically created on kitegb.com
. This account gives you access to your order history and receipts, faster checkout and multiple shipping addresses.
How do I adjust the fit of my frames?
We can help you get the best fit from your frames – visit us here
. Otherwise, most opticians should be able to help, but they might charge a small fee. Get in touch
for more advice.
What support do you offer after I buy?
It’s really important to us that you’re happy with your KITEs. We provide a comprehensive aftercare service for all our frames. You can drop by the store, email us
, or call +44(020)3728 7777.
Can I order frames with non-prescription lenses?
Yes, and why not? Get the look! If you’re shopping online, simply choose ‘non-prescription’ lenses. Like our prescription lenses, these lenses are also made by Zeiss, so your eyes are being looked after by the best.
Are the prices the same online and instore?
Yes, our prices are always the same – £150 – whatever your prescription, online or instore. The only exception to this is varifocals, where you have two prescriptions within progressive lenses. These must be measured instore and cost £250.
Can I change my order after I’ve placed it?
Before your eyewear has been prepared for dispatch, you can cancel, change the frame colour, or edit your billing and shipping details. If you need to make an amendment, please call us as soon as you can: +44(020)3728 7777.
Can I buy out-of-stock eyewear?
If a frame is out of stock, we will replenish our stores as soon as possible – unless that particular model is discontinued, in which case we will remove it from the website.
Will I receive the same eyewear that I see in the photo?
Yes! If there’s any reason for a difference, we will let you know.
Can I remove anything from my order?
Yes, you can delete any unwanted items, as long as the order hasn’t been processed yet.
Where can I find your store?
You’ll find our ‘first base’ store on the ground floor in Westfield, Stratford. One of our resident optometrists can clinically test your eyes, or you can just browse our eyewear and try frames on for size. Click here for the map.
PS Keep your eyes open: an exciting new retail-makerspace is in development right now...
What language/s can I use to browse online?
You can browse kitegb.com
in English. That’s it for now.
How do I send you my prescription?
You can take a photo of your prescription, or you can scan it. Attach the image to your order. Our team of lensologists will do the rest. If there are any issues, they’ll let you know.
How do I find out what my prescription is?
• With KITE:
If you don’t already have a prescription, or if it’s been more than a year since your last eye-test, you can visit us here
for a clinical eye examination. Free of charge. We’ll do more than check your eyesight. Using the latest tech, we’ll look out for any eye-health issues. And we’ll let you know what’s best for your ongoing ophthalmic health.
• With another specialist:
If you can’t have your eyes tested at KITE, make sure you have a copy of your prescription from a qualified optician. This is all you’ll need to order prescription glasses from KITE. But do ask for your pupillary distance (PD). This is the measure, in millimetres, of the distance between your pupils. The average PD for men is 63mm. For women, the average PD is 59mm.
Can I use my contact lens prescription?
Sorry, but no. Prescriptions for contacts and spectacles are different because the lenses are at a different distance from the your eyes.
Can I buy different KITEs with different prescriptions?
You can have only one valid prescription at a time. If your prescription changes, the new one will override the old one.
What prescription lenses can I get from KITE?
All KITE eyewear is fitted with the world’s best lenses from ZEISS. (They equip astronomers too.) All our lenses are the finest they can be, and come with the most powerful anti-reflective, anti-scratch, anti-glare coatings. They also feature Digital-Inside® technology to protect your eye muscles as you switch to and fro between physical space and virtual space on digital screens of all sizes.
Don’t forget KITE’s radically simple innovation: flat fee, round world. The finest lenses from ZEISS. And unique frames handmade by Italian artisans. No small print. No sting.
• Single vision prescription lenses + frame = £150
• Varifocal lenses + frame = £250
What type of lens should I have?
Lens decisions can be confusing. Don’t worry! We’ll choose the very best lens for your vision, comfort and appearance – including 1.67 or 1.74 ‘high index’ lenses. You don’t have to worry about coatings – because you’ll get the most powerful coating available: ZEISS DuraVision®. This ultra-fine anti-reflective anti-scratch coating of ion-assisted deposition platinum is three times more robust than other coatings.
Do you sell varifocal lenses?
Yes we do, instore – but not online. (For progressive lenses, you need an expert to take precise measurements.) As part of our radical ‘flat fee, round world’ policy, all KITE varifocal lenses + frames are £250, regardless of your prescription. Please get in touch
if you’d like to know more.
What lenses do you use in your sunglasses?
All our sunglasses – prescription and non-prescription – are fitted with ZEISS sun lenses. Polarised lenses are available in grey, brown and green colours.
How should I clean my lenses?
All KITE lenses are ZEISS lenses, protected with an ultra-fine DuraVision® platinum coating. This is exceptionally dirt-resistant and scratch-resistant, but it’s not scratch-proof. Do not use wood-fibre materials such as toilet tissue, paper towels or tissues to clean your eyewear. (They clean poorly and can scratch too.) Use only the KITE lens cleaning cloth which came with your eyewear. For stubborn grease marks, rinse the lenses with warm water, apply a tiny drop of washing-up liquid, and gently rub both sides with your KITE cloth. Look out for the KITE signature and limited edition artist-designed cloths!
Do you deliver to my country?
We offer FREE international delivery to more than 200 countries and territories worldwide. Your parcel will be delivered by UPS.
How long will my order take to arrive?
Delivery times depend on the type of eyewear you’ve ordered, and whether we have your prescription in stock.
Estimated processing and shipping times (if your order is placed before 3pm Monday–Friday):
Please note: if you order online for deliveries outside the UK, your local customs office may impose import duties or taxes outside our control. These are your responsibility.